Health website, WebMD reports that a woman named Lindsay Kolowich wanted to see her doctor for unrelenting pain after her foot surgery. But the operation had already forced her to miss work at a new job, and she didn't want to ask for more time off.
Instead, she went home at the end of the day, logged onto the Internet, and paid a doctor a virtual visit. Such visits -- via smartphone, tablet, or computer -- are gaining in popularity, and an increasing number of insurance companies and health care providers tout telehealth's potential to deliver cost savings, efficiency, and convenience without compromising quality.
"The convenience factor was really important to me," says Kolowich, 23, who lives in Cambridge, MA.
Companies like Teladoc, MDLive, and Boston-based American Well, which Kolowich used, offer 24/7 access to doctors, who see patients via webcam for common, acute problems that don't require emergency or ongoing care. That includes colds, coughs, rashes, diarrhea, allergies, and other problems.
WebMD reports that though the number of companies offering such services is not clear, the American Telemedicine Association estimates that as many as 500,000 patients will see a doctor via webcam this year, and that number is rising.
The consulting firm Deloitte predicted in August that out of an average 600 million general practitioner appointments in the U.S. and Canada this year, up to 75 million could be e-visits. Even if only 30% to 40% of office visits are replaced by e-visits, that could make up a $50 to $60 billion market, Deloitte found.
